Post-UV Eyelash Extension Care Guide: Teaching Clients Proper Maintenance to Reduce After-Sales Disputes
For eyelash salons, providing high-quality extension services is only the first step. Ensuring clients understand the correct post-extension care methods is crucial to realizing the “4-6 week long-lasting advantage” of UV eyelash extensions and significantly reducing after-sales disputes such as “rapid shedding” and “eye discomfort.” After all, UV eyelash extensions use UV light to quickly cure the glue, resulting in a dense and stable glue layer. However, proper maintenance can make this “firmness” last even longer and protect the client’s natural eyelashes. This super detailed aftercare guide is highly recommended. We suggest forwarding it directly to clients or printing it out and posting it in your store.
I. The Golden 4-6 Hours After the Procedure: The Critical Period for Adhesive Layer Curing, Strictly Avoid “Water + High Temperatures”
Although the UV adhesive cures quickly after irradiation, it takes 4-6 hours for the adhesive layer to fully cross-link and stabilize. The care during this stage directly determines the longevity of the adhesive:
❌ Avoid Water: Avoid washing your face, hair, and body. Swimming and saunas are also prohibited. Moisture will penetrate the not-yet-stable adhesive layer, leading to decreased bonding strength and eyelash loss.
❌ Avoid High Temperatures: Do not use a hairdryer on a hot setting to blow directly on the eyes. Avoid proximity to high-temperature sources such as ovens and heaters. High temperatures will soften the adhesive layer and affect the curing effect.
❌ Do Not Touch: Do not rub or pull your eyelashes, and do not comb them. Avoid damaging the newly cured bonding points.
✅ Correct Practice: Keep your eyes dry and relaxed. Avoid excessive blinking or squinting. If you experience a slight foreign body sensation (normal), close your eyes and rest for 10 minutes. Do not rub with your hands for 1 minute.
II. Daily Care: Gentle Cleansing + Avoid Irritation to Extend Eyelash Life
After the curing period, the core of daily care is “gentleness.” Keep the eye area clean while avoiding damage to the adhesive layer and natural eyelashes:
1. Cleansing: Choose oil-free products, avoiding the lash roots.
Facial Cleanser: Use an oil-free, gentle amino acid facial cleanser. Gently massage your face in circular motions with your fingertips. Rinse the eye area gently with water; do not rub vigorously.
Makeup Removal: Avoid the eyelash area! If you need to remove eye makeup, soak a cotton pad with oil-free makeup remover and gently place it on your eyelids for 10-15 seconds. After the makeup dissolves, gently wipe it off. Do not rub your eyelashes back and forth, and never use makeup remover oil (oil will dissolve the adhesive layer, causing eyelashes to fall out quickly).
Note: Do not use cleansing products containing alcohol or fragrance to avoid irritating the skin around the eyes and to reduce corrosion of the adhesive layer.
2. Daily Habits: Avoid “Pulling + High Temperature + Chemical Irritation”
No Pulling/Combing: Avoid plucking or pulling your eyelash extensions with your hands, and do not use eyelash curlers (this will break natural eyelashes and damage the adhesive layer). No additional mascara is needed (UV eyelash extensions are already set; mascara will add weight and is difficult to remove).
Avoid Friction: When sleeping, try to sleep on your back to avoid pressure on your eyes and reduce friction between your eyelashes and the pillow. For clients who wear glasses, adjust the temples to prevent them from scratching your eyelashes.
Avoid Chemical Environments: When getting your hair dyed or permed, ask your stylist to cover your eyes with a towel to prevent the dye, perm, or setting spray from contacting your eyelashes, as these chemicals can damage the adhesive layer and the eyelashes.
3. Special Scenarios: Precautions for Exercise + Skincare + Makeup
Exercise: After exercise that causes heavy sweating, such as running or gym workouts, gently pat your eyes with a clean towel to absorb sweat; do not rub them with your hands. When swimming, it is recommended to wear swimming goggles to avoid soaking your eyelashes in pool water (containing chlorine).
Skincare: When applying eye cream or face cream, gently pat it onto the skin around your eyes with your fingertips, avoiding the lash line. The oil components in skincare products can affect the stability of the eyelash gel.
Makeup: Minimize the use of eye makeup. If you must wear eye makeup, choose powder eyeshadow (avoid cream or liquid eyeshadows that may stick to your eyelashes). Be gentle when removing makeup.
III. Handling Abnormal Situations: Proper Response to Avoid Disputes
If customers encounter the following problems, teach them the correct handling methods, rather than pulling on their eyelashes, to reduce after-sales complaints:
* Eyelash Loss: A small number of single eyelashes falling out is normal (natural eyelashes have a growth cycle). There’s no need to panic. Do not pull out the remaining eyelashes. Contact the store for touch-ups (UV eyelash extension touch-ups are convenient; local curing is sufficient and does not affect the overall effect);
* Whitening of the Adhesive Layer: If the adhesive layer at the base of the eyelashes turns white, it’s most likely due to excessive force during cleaning or the use of oil-containing products. Use a gentle cleaning method afterward, avoiding friction, and the whitening will gradually subside.
IV. Eyelash Touch-up Recommendations: Regular Touch-ups Every 2-3 Weeks to Maintain Optimal Results
While UV eyelash extensions can last 4-6 weeks, natural eyelashes will continue to grow and fall out. It is recommended that customers have touch-ups within 2-3 weeks after the extensions. At this time, approximately 10%-20% of the eyelashes have fallen out. Touch-ups will restore the fullness of the eyes and reduce pulling and discomfort caused by sparse eyelashes.
In conclusion, the longevity and comfort of UV eyelash extensions depend on the combination of “professional application” and “proper aftercare.” Eyelash technicians not only need to provide excellent service but also need to convey this aftercare guide to clients, letting them know “how to maintain” the product to maximize its effects. Providing comprehensive aftercare information not only improves customer satisfaction and reduces after-sales disputes but also increases repeat purchases through touch-up services, leading to a better reputation for the salon.
